Terms of service


OH! Paws & Petals: Terms & Conditions

1. General Agreement By placing an order with OH! Paws & Petals, the customer acknowledges and agrees to all Terms of Service listed below. These policies ensure fair expectations and protect the health and safety of our farm’s plant material.

2. Order Cancellations & Modifications

  • No Cancellations: We do not accept order cancellations for any reason. Once an order is placed, those items are reserved for you and removed from our available inventory.

  • No Modifications: Please double-check your cart before purchasing. We cannot add or remove items once the transaction is complete.

  • Combined Shipping: We will attempt to combine shipping for multiple orders placed to the same address whenever possible. However, we do not refund shipping costs for multiple orders.

3. Shipping & Delivery

  • Carrier Responsibility: Once your order leaves our facility, responsibility passes to the carrier (UPS/USPS). OH! Paws & Petals is not responsible for transit delays, lost packages, or handling errors by the shipping company.

  • Shipping Method: We ship via UPS or USPS. Please provide a physical address; if a PO Box is used and requires a carrier change, the customer assumes all responsibility for potential delays or damages.

  • Arrival Condition: Cuttings may arrive with minor wilting or yellowing due to transit stress. This is normal. Please unbox and water them immediately upon arrival.

4. Live Arrival Guarantee & Claims We guarantee that your order will arrive alive, viable, and securely packed.

  • 24-Hour Notification: If a package arrives damaged, you must contact us via email within 24 hours of the delivery timestamp.

  • Photo Evidence: You must provide clear photos of the exterior box and the damaged plants inside. Without photo evidence, we cannot file a claim or offer a resolution.

  • Resolution: At our sole discretion, we will offer a replacement (if available) or a refund for the cost of the plant only. Shipping charges are non-refundable.

5. Failure, Disease, or Performance Plants are living products; their performance depends on factors outside our control once they leave our care.

  • 3-Day Window: If a plant fails within 3 days of arrival, contact us with photos for troubleshooting. Beyond 3 days, the plants are the customer's sole responsibility.

  • No Liability: We do not offer refunds for:

    • Poor tuber production at the end of the season.

    • Plant loss due to weather (frost/heat), pests, soil conditions, or neglect.

    • Issues reported after the 3-day window.

6. Virus & Disease Policy We utilize strict sanitation and preventative practices in our propagation area. However, it is widely recognized in the dahlia industry that many cultivars carry latent viruses.

  • No Guarantees: No grower can guarantee 100% virus-free stock. Viruses can be latent (showing no symptoms) or can be introduced to the plant in your garden via insects or tools.

  • Reporting: Suspected virus issues must be reported within 3 days of delivery. We may require laboratory testing (at the customer's expense) to verify claims. We do not accept results from "at-home" test kits.

7. Varietal Accuracy & Availability

  • Accuracy: We strive for 100% accuracy in labeling. Because dahlias can naturally "sport" or mutate, slight variations in color/form may occur.

  • Inventory Failure: If a variety becomes unavailable before shipping due to storage failure, we will contact you. We do not "auto-substitute." You will have the choice of a replacement of equal value, a refund for that item, or store credit.

8. No Return Policy To maintain the biosecurity of our farm, we do not accept returns of tubers, cuttings, or plants. This prevents the accidental introduction of pests or pathogens to our stock.

9. Limitation of Liability OH! Paws & Petals is not responsible for lost growing seasons, crop failure, or any financial loss associated with your gardening or farm operations. Our maximum liability is strictly limited to the original purchase price of the plant material.

10. Acceptance of Terms By completing your purchase, you confirm that you have read, understood, and accepted these terms and the inherent risks of growing live plant products.